Use of our website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘HALO Industries Ltd’, ‘HALO Drones’, or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [Glove Factory Studios, Brook Lane, Holt, Bradford-on-Avon, Wiltshire, BA14 6RL]. Our company registration number is [10998039]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Google.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
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Course Terms and Conditions

Flight Training

Confirmation of flight training will be issued the day prior to the one booked, once an accurate weather forecast has been assessed as appropriate.

If the weather is borderline acceptable, the instructor will provide their opinion on the chances of proceeding and allow the candidate to decide whether they wish to proceed or not. If the candidate decides to proceed despite the weather forecast and the day is impacted by the weather, the candidate is liable.

If the weather is not feasible the instructor will seek to postpone to their next available date which is convenient for the candidate, free of any rescheduling fees.

Any damage to the equipment which prevents it from being used for training will be charged at a standard rate of £120 inc VAT.

HALO Drones is not responsible for any damage to your personal equipment during the training day, even if the instructor is given permission to conduct a demonstration using your personal equipment.

HALO Drones has 3rd party insurance to cover any injury during training.

Cancellation of course attendance within 7 days of the start date incurs no refund.

Postponement to the booking for any reason other than weather will incur a rescheduling fee if made within 24 hours of the start time.

A2 CofC and Conversion Courses

50% of the course fee is non refundable once you have received the course materials

Any refund will be issued as credit on account

You have 6 months to complete the course after enrolment

You have a maximum of two attempts to pass the theory assessment

Any late/no show or time wasting during the theory assessment will incur a rescheduling fee

Cancellations or postponements to the theory assessment booking will incur a rescheduling fee if made within 24 hours of the start time

GVC Course

25% of the course fee is non refundable once you have received the course materials

75% of the course fee is non refundable once you have completed the ground school

Any refund will be issued as credit on account

You have 6 months to complete the course after enrolment

You have a maximum of three attempts to pass the theory assessment before having to re attend the ground school

Reassessments are charged at £50 inc VAT for a theory and £180 inc VAT for a flight assessment

Deferring your attendance of a ground school course costs £50 inc VAT if done within 2 weeks prior to the start date

Failure to rebook your HALO course(s) within 14 days of initial notification of postponement/ deferment incurs a fee of £50 inc VAT

Cancellation of course attendance within 7 days of the start date incurs no refund as the instructor will not be able to reschedule the space with another client.

Any late/no show or time wasting during the theory assessment will incur a rescheduling fee

Cancellations or postponements to the theory assessment booking will incur a rescheduling fee if made within 24 hours of the start time

Operations Manual Course

50% of the course fee is non refundable once you have received the course materials

Any refund will be issued as credit on account

Completion Deadline:

Our OM Templates are constantly evolving documents as the regulations are regularly updated. Therefore we have implemented a Completion Deadline of 3 months starting from submission of your first draft. This is to ensure we avoid reviewing out of date templates due to the time is takes some candidates to complete the process. Failure to make this deadline will incur a renewal of the original course fee.

Out Of Date Templates:

Please ensure you’ve downloaded the latest version of the template before working on it, especially if you have a delayed start to completing your OM after receiving this email. Your link to the OM templates will always provide access to the latest version.

Additional Reviews:

The templates have been designed to reduce the initial cost and time required to create an Operations Manuals which is ready for approval by the CAA.

Therefore any time needed to be spent by our assessors, over and above the time allotted to carry out the initial and subsequent follow-up reviews of your Operations Manual, will be charged and invoiced at the rate of £72 per hour inc. VAT.

Instances where this additional charge would apply include:

• Any changes to the supplied template not being highlighted, as, if the template is changed to black prior to final approval, the assessor will need to go through the document line by line to assess for changes.

• Phrases or wording missing, where entries have been made that make the Operations Manual incomplete.

• Omissions, where candidates have not followed the instructions on how to complete the Operations Manual. In these instances, the document may either be returned, or additional time needs to be taken to review and highlight the omissions.

• Additions over and above the template that has been provided, where it requires further checking and clarification with the regulations and/or the CAA, e.g. a non-compliant addition.

• Operations Manuals where the recommended software has not been used and this has caused excessive formatting issues. We will use our discretion as to whether we need to return these documents or carry out a review of them to highlight the formatting errors.

You will be advised of any additional charges once we have had the opportunity to review your Operations Manual and assess the amount of time needed in response to your amendments or inclusions. Clearly, the best advice would be for you to rigidly follow the instructions on how to complete your Operations Manual and remember, we are always on hand to provide help and advice.

Drone Equipment

HALO Drones is not liable for any negligent use of the equipment, or damage caused during your use.

HALO Drones will only help resolve manufacturing faults, defects and will require the original equipment to be shipped to DJI in the Netherlands to be fixed.

Printed Materials

HALO Drones cannot issue any refunds once the product has been shipped by our suppliers.

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